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FAQ

The Frequently Asked Questions (FAQ) section is an efficient Q&A platform created by Xingda Company for global customers, partners, and potential clients. It focuses on core scenarios such as product procurement, usage, maintenance, and cooperation negotiations, organizing high-frequency questions and providing professional and accurate answers. It covers various types of questions including those related to products (such as the differences in selection between pneumatic DTH drills and fully hydraulic core drills, suitable working conditions for products, and details of technical parameters), procurement (such as pricing standards, customized service processes, delivery cycles, and payment methods), usage and maintenance (such as equipment installation and commissioning skills, daily troubleshooting, methods for replacing vulnerable parts, and regular maintenance specifications), after-sales and cooperation (such as the scope of after-sales services, distribution of global after-sales outlets, warranty periods, and cooperative agency policies). We continuously update and improve the question database, striving to quickly resolve your doubts with concise and easy-to-understand expressions, providing convenient support for your procurement decisions, efficient equipment usage, and the advancement of cooperation. At the same time, it also demonstrates Xingda's meticulous, thoughtful, pragmatic, and truth-seeking service philosophy, facilitating efficient communication and win-win development between both parties.

Q1.Are you a factory or a trading company?

We are both, we have our own factory to produce drilling rigs and we also cooperate with some good suppliers for drilling tools. .

Q2.Where is your factory located?

We are located in Huangshi, Hubei, Province

Q3.How do I actually place an order?

Once we confirm your drilling requirements, we will send you a quotation list with drilling method and full accessories according to your detail requirements, if the quotation list is no problem, we will send you a PI so that you could arrange payment. You can also place order on our Alibaba shop.

Q4.What are your price terms?

What are your price terms?

Q5.How to choose a proper drilling rig?

According to your site actual situation, including the rock structure, hole depth, hole diameter, drilling technical methods etc

Q6.Can you send me your catalog with prices?

Sure, contact us by email or whatsapp, we will send you once we get your news.

Q7.Do I need a customs broker to receive this?

Yes, you need.

Q8.How many types of drilling rig does XDDRILL sell?

XDDRILL offers core of drilling rigs, dth drilling rigs, anchoring drilling rigs, engineering drilling rigs with full accessories such as drill rod drill bit, casing, hammer, compressor, generator set, jet grouting pump, mud pump, etc.

Q9.Can Xingda help me use my drilling rig and accessories?

Yes, from you inquiry to us, our salesman will offer you professional guidance include recommend proper machine with full accessories according to your construction site actual situation. With English instruction manual of the machine and how-to drilling video, it`s easy for everyone to inprove their drilling techniques and practics.

Q10.What`s the warranty period?

90% of our products have 1 years warranty, not include the vulnerable parts.

Get A Quote?

If you are interested in any of our products or would like to make your customized order, please feel free to contact us. We are looking forward to establish successful business relations with you.

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Overssale Business

Overssale Business

Tel: +86 714 3860 269

Phone: +86 189 8659 6914

WhatsApp: +86 189 8659 6914

WeChat: +86 189 8659 6914

Email: sales@xingdamachinery.com

ADD: No 7and 8 Factory, #9 Bingang Road, Ezhou, Hubei Province, China

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